Reporting & Analytics

The future of Telecom Category Management solutions   For many years, telecom expense management software has focused on helping companies manage their inventory supplier billing.  Now these old, complex, clunky, outdated systems are giving way to a new generation of cloud-based solutions that are replacing an outdated arcanum “TEM” with Telecom Category Management SaaS applications […]

So you’ve done your homework, spoken to senior management and confirmed that it is, indeed, time for performing a telecoms benchmark! Where do you start? You would expect a typical benchmarking exercise to last at least a few weeks, however it is more than likely it will take a few months to complete, so it […]

Blog three in a series of three – How to manage an outage So you’ve vetted your vendors, secured your system and kept diligent records of your inventory and performance history. And you still suffer an outage. Unfortunately, no system is completely foolproof and there are endless ways in which an outage can sneak up on you. […]

Oftentimes when it comes to the topic of Telecom Expense Management a.k.a “TEM” it’s easy to view TEM software as only a software inventory system that allows an organization to validate inventory and pay an invoice. Whilst invoice validation is a key aspect of TEM, the next logical question should be “how do I ensure […]

We’ve already discussed the importance of standardizing your processes through workflow management. But there is another crucial element to efficient, cost-effective telecoms expense management: inventory management. First of all, it’s worth noting that the term ‘inventory’ does not just refer to the physical lines which make up your telecoms network – it also includes your vendor […]

In the world of inventory management taking a step back to reflect on what inventory information you’re managing is useful. In regards to telecom inventory, the inventory collection should be a stock pile of your organization’s telecom assets accumulated as a result of your network projects related to your business’s domestic, regional or global IT […]

Before you head down the dark side of a TEM RFP here are the 4 key important aspects to consider with when procuring a TEM solution: 1 – Workflow Controls and why they are important: If you’ve been reading our blog post you’ve probably come across ‘Why you should be thinking about workflow management” (http://www.temforce.com/why-you-should-be-thinking-about-workflow-management/) […]

Top 10 TEM Guidelines   1. Establish a TEM process workflow. Manage your MACD demand (Moves, Add \ Orders, Changes and Disconnects) and RFPs in an agreed defined approval and request process is a mandatory. 2. Create ground rules with your suppliers  e.g. “Dear supplier, If you didn’t receive a request, order, disconnect, change, or […]

First and foremost, Telecom Category Managers must ensure that any telecom category management plan is developed and communicated with a clear mission, vision and guiding principles for the technology sourcing organization to align with, and support both IT and business strategies. Plans should ensure key competencies are included such as: Senior stakeholder management– Collaborate with your […]

Work hacks, those genius, unique “jimmy-rigged” solutions, or “workarounds” that are an ineffective cheap approach to solving a repeatable problem or requirement to your daily job. Most work hacks are created because the pre-existing application doesn’t bring together information or processes that employees require to effectively perform their daily duties.  So, what do we do, we […]

Top Telecom Category Management Savings Ideas and Tips that will save you money guaranteed!   Telecom savings the age-old quest to manage Telecom and IT category spend, suppliers, contracts, and network performance to validate you have our Telecom Category under control. Most Telecom Category managers or TEM teams whether it be IT Sourcing, Finance or […]