Blog

Blog two in a series of three – How can you prevent and minimise outages? We all know that outages are bad for business, so preventing and minimising outages should be a top priority for any business that relies on telecoms. Too many companies seem to accept the occasional outage as a fact of life, but […]

Blog three in a series of three – How to manage an outage So you’ve vetted your vendors, secured your system and kept diligent records of your inventory and performance history. And you still suffer an outage. Unfortunately, no system is completely foolproof and there are endless ways in which an outage can sneak up on you. […]

How do I check that my invoices match my network? Matching your invoices to your inventory and services is basic TEM. It is about keeping track of your supply and demand, knowing what you pay for and ironing out any kinks in the system as you go along. Good TEM practice will result in the […]

When you work in a new and niche area such as Telecoms Expense Management (TEM), it’s hard to know what the future holds. TEM itself is still a relatively new field, and it is changing constantly as new technologies, products and services become available. With all this in mind, the idea of future-proofing a career […]

Oftentimes when it comes to the topic of Telecom Expense Management a.k.a “TEM” it’s easy to view TEM software as only a software inventory system that allows an organization to validate inventory and pay an invoice. Whilst invoice validation is a key aspect of TEM, the next logical question should be “how do I ensure […]

We’ve already discussed the importance of standardizing your processes through workflow management. But there is another crucial element to efficient, cost-effective telecoms expense management: inventory management. First of all, it’s worth noting that the term ‘inventory’ does not just refer to the physical lines which make up your telecoms network – it also includes your vendor […]

When all’s said and done, invoice management is what TEM is all about. That means keeping on top of your payments, checking for errors, and maintaining useful records. It may sound pretty straight forward, but mistakes are easily made, and they are usually due to a lack of standardisation and a failure to anticipate problems. […]

Telecoms Expense Management (TEM) has the potential to save – or lose – a lot of money for your company. It all depends on your team’s ability to manage your telecom environment efficiently and thoroughly. In this series, we have already discussed the importance of maintaining good inventory records and invoice management. Now, it’s time to consider your […]

It goes without saying that you should read every new telecoms contract carefully and completely before you sign on the dotted line. If there’s something in there that you don’t like, you can ask to have it removed. And if there’s a crucial element missing, you should have plenty of time to negotiate with the […]

Carrier selection is practically a science in the world of TEM. Every company has different needs, different budgets and different plans for the future, and finding a carrier who can match up to these expectations can be a challenge at the best of times. But, what if you are also looking for a carrier that can cover […]

You will already have performed checks and benchmarking exercises on your existing vendors, but there is much more to a supplier relationship than market reputation and competitive pricing. You need to be able to get the best possible performance out of your suppliers at all times, so that you can build a long-term relationship that you can […]

One of the main questions that comes up when implementing Telecom Expense Management is how to measure the ROI. Identifying the “low hanging fruit” when deploying a TEM solution is the easy bit.  Often times the question arises how are savings realized and what are the additional ROI elements associated with TEM. Here are our […]