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In voice telecommunications,voice rate analysis or  least cost routing (LCR) is the process of optimizing your voice cost by picking the path of outbound communications traffic based on the carrier with the best cost. Within a telecoms carrier, an LCR team might periodically (monthly, weekly or even daily) choose between routes from several or even […]

Every major multinational corporation requires the very best from its TEM providers. A great communications network is essential for the world’s biggest companies, and there is a huge potential for savings and improved efficiency within these multi-billion dollar departments. But these enormous tenders don’t come up too often and when they do, every TEM provider […]

The time has come to wave goodbye to legacy technology By all accounts, technology has a pretty fast lifecycle. Just think about the mobile phone you owned ten years ago, or the VHS player that took pride of place in your living room just five years before that. When it comes to technology, it doesn’t […]

In the world of TEM, it’s natural to approach an impending vendor change with a sense of dread. From benchmarking and inventory checks to shortlisting and procurement paperwork, it can be a long and somewhat tedious process. But while this may be true for major network changes, it doesn’t have to be the case when you are […]

Blog one in a series of three – What is the impact on an outage? When you are paying for a service, you expect it to be available to you any time you need it. You pay your water bill, so clean water comes out of your taps; you pay for electricity, so your lights […]

Blog two in a series of three – How can you prevent and minimise outages? We all know that outages are bad for business, so preventing and minimising outages should be a top priority for any business that relies on telecoms. Too many companies seem to accept the occasional outage as a fact of life, but […]

Blog three in a series of three – How to manage an outage So you’ve vetted your vendors, secured your system and kept diligent records of your inventory and performance history. And you still suffer an outage. Unfortunately, no system is completely foolproof and there are endless ways in which an outage can sneak up on you. […]

How do I check that my invoices match my network? Matching your invoices to your inventory and services is basic TEM. It is about keeping track of your supply and demand, knowing what you pay for and ironing out any kinks in the system as you go along. Good TEM practice will result in the […]

When you work in a new and niche area such as Telecoms Expense Management (TEM), it’s hard to know what the future holds. TEM itself is still a relatively new field, and it is changing constantly as new technologies, products and services become available. With all this in mind, the idea of future-proofing a career […]

Oftentimes when it comes to the topic of Telecom Expense Management a.k.a “TEM” it’s easy to view TEM software as only a software inventory system that allows an organization to validate inventory and pay an invoice. Whilst invoice validation is a key aspect of TEM, the next logical question should be “how do I ensure […]

We’ve already discussed the importance of standardizing your processes through workflow management. But there is another crucial element to efficient, cost-effective telecoms expense management: inventory management. First of all, it’s worth noting that the term ‘inventory’ does not just refer to the physical lines which make up your telecoms network – it also includes your vendor […]

When all’s said and done, invoice management is what TEM is all about. That means keeping on top of your payments, checking for errors, and maintaining useful records. It may sound pretty straight forward, but mistakes are easily made, and they are usually due to a lack of standardisation and a failure to anticipate problems. […]