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It isn’t exactly a secret that the key to any successful telecoms expense management (TEM) business is regular auditing. But if the very thought of a looming audit is enough to make you break into a sweat then read on, because it is much easier than you think to prepare for an audit and when […]

Benchmarking is an important tool in telecoms expense management (TEM), there is no question about that. It helps companies to make considerable savings, and offers a valuable insight into an increasingly competitive marketplace. Who doesn’t want to know how much their competitors are paying for their core services? It may seem like a ‘win-win’ situation […]

Before a Telecom benchmark – The list you wished you had before you started your last benchmarking process! Benchmarking is one of TEM’s most necessary evils. It can be a long and boring process, but without it you are almost definitely wasting money. Done incorrectly, you are also wasting time… It really pays to be […]

Depending on how organized you are, creating an annual Telecom Category Business Plan can be an easy feat – or the challenge of your life – to pull together.  The main purpose of creating an annual business plan is to reflect where you are today and pull together a plan for what you aim to […]

So you’ve done your homework, spoken to senior management and confirmed that it is, indeed, time for performing a telecoms benchmark! Where do you start? You would expect a typical benchmarking exercise to last at least a few weeks, however it is more than likely it will take a few months to complete, so it […]

Telecoms events are ten a penny, but if you want to keep your finger on the pulse, you have to attend one every once in a while. Handled properly, the right telecoms event can help you to promote your business, find your next investment opportunity, learn more about an emerging sector, hire (or be hired), […]

Does your contract have a benchmark clause – if not, what should go into a benchmark clause? If so have you covered these key areas? Generally speaking all contracts have several key clauses. When it comes to Telecom contracts, especially long term agreements (more than 2 years), or agreements… dare we say it, with chunky […]

In voice telecommunications,voice rate analysis or  least cost routing (LCR) is the process of optimizing your voice cost by picking the path of outbound communications traffic based on the carrier with the best cost. Within a telecoms carrier, an LCR team might periodically (monthly, weekly or even daily) choose between routes from several or even […]

Every major multinational corporation requires the very best from its TEM providers. A great communications network is essential for the world’s biggest companies, and there is a huge potential for savings and improved efficiency within these multi-billion dollar departments. But these enormous tenders don’t come up too often and when they do, every TEM provider […]

The time has come to wave goodbye to legacy technology By all accounts, technology has a pretty fast lifecycle. Just think about the mobile phone you owned ten years ago, or the VHS player that took pride of place in your living room just five years before that. When it comes to technology, it doesn’t […]

In the world of TEM, it’s natural to approach an impending vendor change with a sense of dread. From benchmarking and inventory checks to shortlisting and procurement paperwork, it can be a long and somewhat tedious process. But while this may be true for major network changes, it doesn’t have to be the case when you are […]

Blog one in a series of three – What is the impact on an outage? When you are paying for a service, you expect it to be available to you any time you need it. You pay your water bill, so clean water comes out of your taps; you pay for electricity, so your lights […]