Plan Options

TEMOps focus: Visibility first, baseline process discipline

What this plan is designed to do

CONTROL establishes a clean, trusted foundation for telecom and IT spend management.
 It focuses on visibility, billing accuracy, and baseline process discipline — without introducing heavy governance or optimization programs.

Included capabilities

Visibility & Billing Control

• Invoice loading with exception detection
• Invoice validation and dispute case tracking
• Fewer billing errors and faster credits

Inventory Foundation

• Trusted inventory baseline
• Inventory standards starter set
• Alignment between inventory, invoices, and contracts

Contract & Renewal Awareness

• Contract repository
• Expiration and renewal alerts
• Visibility you can act on (not just store)

Reporting

• Standard reports and dashboards
• Audit-ready views for Finance and IT

Out of scope for this plan

• No optimization or savings programs
• No vendor negotiations or audits
• No executive governance cadence
• No outsourced execution ownership

Execution model

• Client-led execution
• Temforce provides the platform and guided support
• Client teams own day-to-day actions and decisions

Delivery options

• Software-Only (Unmanaged)
 Full access to the Temforce platform for visibility and billing control.
• Temforce-Assisted (Light)
 Light operational support for invoice loading, exceptions, and dispute tracking.

This plan is best for

• Teams moving off spreadsheets
• Organizations needing audit-ready visibility quickly
• Environments with low to moderate MACD volume
• Companies that want control before optimization

Where teams usually go next

Most teams start with CONTROL to establish clean data and billing discipline —
 then move to COMMAND when execution volume increases, or to OPTIMIZE when savings become a priority.

TEMOps focus: Execution discipline and ownership

What this plan is designed to do

COMMAND standardizes telecom operations by introducing structured workflows, ownership, and approvals across MACD activity.

It reduces operational drift and missed actions by enforcing repeatable execution.

Included capabilities

Execution Workflows

• Standardized MACD workflows
• Approval routing and status tracking
• Order-to-invoice alignment

Operational Visibility

• Visibility into service changes and execution status
• Reduction of zombie services and missed disconnects

Process Discipline

• Defined ownership across teams
• Repeatable execution standards
• Reduced dependency on email and ad-hoc coordination

Out of scope for this plan

• No savings or optimization programs
• No supplier rate benchmarking
• No executive-level governance ownership

Execution model

• Shared execution model
• Temforce supports workflow execution
• Client retains final operational authority

Delivery options

• Temforce-Assisted (Standard)
  Operational support across MACD workflows and coordination.
• Temforce-Assisted (Heavy)
  Deeper involvement in execution management and issue resolution.

This plan is best for

• Teams with growing MACD volume
• Environments with inconsistent execution
• Organizations needing operational discipline before optimization

Where teams usually go next

Teams often move from COMMAND to OPTIMIZE once execution stabilizes and financial outcomes become the primary objective.

TEMOps focus: Savings and performance outcomes

What this plan is designed to do

OPTIMIZE transforms TEM from a control function into a performance program. It delivers repeatable savings through structured opportunity identification, execution, and tracking.

Included capabilities

Optimization Programs

• Rate and contract optimization opportunities
• Recovery and billing credit programs
• Savings pipeline management

Performance Tracking

• Opportunity approval and realization tracking
• Savings attribution and reporting
• Continuous optimization roadmap

Supplier Performance

• Supplier competitiveness analysis
• Benchmark-informed optimization actions

Out of scope for this plan

• No full category outsourcing
• No end-to-end executive ownership

Execution model

• Shared ownership model
• Temforce leads optimization execution
• Client approves and governs savings decisions

Delivery options

• Temforce-Led Optimization
  Temforce manages identification, execution, and tracking of savings initiatives.

This plan is best for

• Teams with stable execution discipline
• Organizations under pressure to deliver savings
• Environments ready for measurable financial outcomes

Where teams usually go next

Organizations that want to reduce internal workload and fully externalize accountability often move from OPTIMIZE to ENTERPRISE.

TEMOps focus: End-to-end accountability

What this plan is designed to do

ENTERPRISE provides full telecom category management.
Temforce becomes the accountable owner for operations, optimization, and governance, while the client retains strategic oversight.

Included capabilities

End-to-End Operations

• Full MACD execution ownership
• Supplier coordination and issue resolution
• Lifecycle management from order to disconnect

Optimization & Performance

• Continuous savings programs
• Supplier performance management
• Strategic optimization roadmap

Governance & Reporting

• Executive-level governance cadence
• Cross-functional alignment (IT, Finance, Procurement)
• Outcome-based reporting

Out of scope for this plan

• Client-led operational execution

Execution model

• Temforce-owned execution
• Client provides oversight and strategic direction
• Single accountable partner for outcomes

Delivery options

• Fully managed service
  Temforce operates the telecom category end-to-end.

This plan is best for

• Large or complex environments
• Multi-region or multi-supplier portfolios
• Organizations seeking outcomes, not operational ownership

Where teams usually go next

ENTERPRISE represents the highest maturity state of TEMOps and does not require further plan escalation.