Why Use temforce – The ROI A Quick Guide
Temforce is not your typical “TEM” application i.e. not designed just for validating and paying carrier invoices. temforce was built on our own frustrations around trying to manage multiple applications, spreadsheets, lack of workflow management, bad inventory controls, and lack of transparency.
Temforce is designed to solve the problems of Telecom Category Management in one application built around 4 Key Product Areas:
MACD Request Management:
Problem Today: Internal systems and team processes are bespoke and not interconnected. Request are managed and lost on email, resulting in project teams lacking updates on the status of their projects to improve business needs or network performance issues. Lack of workflow standards and processes, no approval process, lack of pricing competitiveness knowledge.
Solved with temforce:
1. Manage your MACD request – Standardize and automate the way information flows throughout teams, so everybody is working off the same page both internally and externally with your carriers as carriers are using the same application when managing MACD! Say goodbye to communication complexity.
2. MACD Bid Management – Keep your supplier bids and kmzs organized and arm yourself with the exact information you need to make informed decisions with confidence.
3. Standardize Internal Information: Eradicate errors caused by fuzzy naming conventions. Get the whole organization talking the same language, making your data infinitely searchable.
4. Keep Your Team Focused: Highlight and present the actions your team needs to be focused on today! Cut out the noise and identify bottlenecks that cause expensive delay.
5. Communication Automation: Automate the messages you send to key stakeholders on all sides, integrated with all your favorite methods like, email, Instant Messaging, notification or project management too.
Inventory Management:
Problem Today: Inventory system(s) a.k.a spreadsheets \ internal databases are manually updated. Service Delivery teams have to update multiple systems with the same information. In some cases, information is missing key details (i.e. location address, bandwidth, costs, contract dates, service IDs etc.) which result in a trickle down impact across various teams i.e. network teams struggle to identify services while trouble shooting the network, finance teams aren’t able to validate invoices, procurement teams aren’t able to issue their RFP. Reliability of the accuracy of the data is low “yeah, it’s probably about 30% – 75% accurate.”
Suffering from lack of transparency into voice and mobile usage and spend “well we have a contract but don’t ask me how we can optimize our cost.”
Solved with temforce:
1. Inventory Management: Automate the capture and retrieval of every detail of your global network. As MACD request are completed (which have mandatory fields which must be filled in) the built-in inventory module is automatically updated with all information including a copy of the contract, approval and relevant kmzs!
2. LCR Streamlining: Easily inject real time traffic data into your LCR model enabling you groom your profile and negotiate the best Cost Per Minute rates.
3. Contract Automation: Transfer commercial data directly to the contract repository the instant you create a new order, enabling you to instantly retrieve & validate your contractual commitments.
4. CDR Analysis Easily make sense of the voice usage across your network, enabling simplified capacity management and cross charging.
Source Automator:
Problem Today: How do I know we’re not paying too much for our telecom services? Which vendors are not performing? What were the causes of our last quarters network outages? How much are we owed in SLA network credits? How do I validate that my telecom invoices are correct? I have to send an RFP but don’t have any idea how to establish the scope.
Solved with temforce:
1. Benchmark Automation: Define presets & systematically assign values to data as it’s automatically captured during workflows so you can instantly spot outliers against known market rates.
2. Supplier Relationship Management: Empower your negotiations with supplier scorecards that encapsulates key KPIs on the current relationship and their position to fulfill your future needs.
3. RFP Automation: Scope à Analyze à and Award RFPs, capturing all valuable data in the process. “Simple” you say? Wait until you see the “analyze & award” functionality. It’s like nothing you’ve seen automated before!
4. Finance & Accounts Payable Automator: Automatically validate and reconcile your invoices against your telecom inventory, leaving you time to focus on the ones that need your attention leveraging the dispute management utility. Automate monthly accruals with the Accrual Bot.
5. The Network Outage Ticket Management: Provides a “Single Pane Of Glass” across ticketing platforms for end to end creation and management of trouble tickets.
6. SLA Credit Automation: Track SLA breaches as they occur, and make sure you never miss out on what you are owed.
Reports Automator:
Problem Today: I just received our actuals for the month and I’m surprised to see our spend increased by 30% from the previous month, and no one can tell me why. We’re spending ~300M per year on telecom but not sure on what or with who or where. What is our current cost per meg on the European MPLS network is it competitive? How many telecom services do we have today? Which contracts are coming do for renewal in the next 30, 90, 180 days? What are our current contract commitments?
Solved with Temforce:
1. TEM Dashboards and reports create a global view of your Telecom Expense Management that you need to make smart informed decisions.
2. Contract Management Lifecycle Spotlight: Forecast and manage future budgets using an easily accessible pipeline of renewals 30,60, 90 up to 780 days out.
3. Network Outages Performance Spotlight Identify looming network performance issues at a glance, ensuring your suppliers can respond with solutions to keep your network running smoothly.
4. Pricing Spotlight Tap into your key pricing metrics at a glance, and ensure you are not overpaying against known industry standards.
Temforce – Category Management SaaS enabling teams to manage their Telecom, IT Categories and Suppliers through 1 easy to use application.