Top 10 Telecom Expense Management Guidelines

Top 10 TEM Guidelines

1. Establish a TEM process workflow. Manage your MACD demand (Moves, Add \ Orders, Changes and Disconnects) and RFPs in an agreed defined approval and request process is a mandatory.

2. Create ground rules with your suppliers  e.g. “Dear supplier, If you didn’t receive a request, order, disconnect, change, or RFP from this specific team or application, it wont be considered valid nor paid!”

3. Do not overpay for a telecom service, benchmark your spend every year!

4. You should not need to be a certified SQL \ Oracle Database Administrator to use a TEM solution.

5. Always know your telecom \ TEM next moves.  Understand your KPIs, SLAs, contract pipeline and dashboard metrics tat enable you to effectively manage your team and telecom portfolio.

6. Understand IT network service and vendor performance – a.k.a supplier relationship management 101.

7. Actively benchmark and control your costs.

8. Be on the same page with your team and carriers – stop chasing teams and carriers for updates and information.  Get your team and carriers on the same application!

9. Validate all invoices.  Never trust the invoice is correct, validate the invoice against your active living inventory (not that spreadsheet from the 1900’s that use to be maintained by Beth before she left 5 years ago!)

10. Build a network of industry peers, knowledge share on technologies, savings, strategies and best practices that have proven to work.

Temforce – Category Management SaaS enabling teams to manage their Telecom, IT Categories and Suppliers through 1 easy to use application.